Are you passionate about delivering exceptional customer experiences ? Do you thrive in a fast-paced environment where you can impact outcomes? Eclerx is looking for a talented Analyst - Inbound Chat - Customer Operations to join our team in Pune .
In this role, you will be the first point of contact for our valued customers via live chat. You will provide solutions to issues, ensuring a positive and efficient experience.
- Responsibilities include but are not limited to:
- Providing prompt and accurate responses to customers through live chat.
- Resolving customer issues effectively and efficiently.
- Documenting customer interactions and updating databases accurately.
- Collaborating with other teams to ensure a positive customer journey.
If you are a highly motivated individual with excellent communication and problem-solving skills, we encourage you to apply!
Shape your career as an Analyst in Customer Operations - Inbound Chat at Eclerx
Are Job Opportunity: Analyst – Inbound Chat – Customer Operations at Eclerx Pune you a driven individual with a knack for communication? Do you thrive in a dynamic environment and shine in providing exceptional customer support? If so, Eclerx has an exciting position waiting for you!
We are constantly seeking talented Analysts to join our Customer Operations - Inbound Chat team. As an Analyst, you will be the first point of contact for our valued customers, resolving their queries in a prompt and courteous manner.
Utilize your {strongwritten skills to compose clear and concise responses, ensuring a satisfying customer experience.
- Contribute in maintaining a high level of customer delight
- Team up with our dedicated support team to address complex issues
- Regularly learn your expertise in our products and services
Be a part of a dynamic team where your contributions are valued, and you have the opportunity to grow in your career. Join us today!
Inbound Chat Analyst Opportunity at Eclerx, Pune
Are you a highly motivated individual with a passion for solving problems? If so, then we have an exciting opportunity for you! Eclerx is currently seeking a talented and driven Inbound Chat Analyst to join our team in Pune.
This role involves responding to customer inquiries. You will be the go-to person for customers, providing prompt and courteous service.
We offer a dynamic work environment with opportunities for development. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply!
- Responsibilities include but are not limited to:
- Provide prompt and courteous customer support via chat.
- Respond to customer inquiries in a timely and helpful manner.
- Troubleshoot customer issues and provide solutions.
- Document customer interactions accurately.
- Maintain a positive and professional attitude at all times.
Support Analyst Position : Inbound Chat at Eclerx Pune
At Eclerx Pune, we're searching for a passionate Customer-Focused Analyst to join our thriving team. In this exciting role, you'll be the main support for our valued customers via inbound chat. Your duty will be to deliver exceptional customer service by addressing inquiries, troubleshooting technical issues, and maintaining a pleasant customer experience.
- Leveraging your critical thinking skills to diagnose customer issues quickly and efficiently.
- Collaborating internal teams to address complex customer requests.
- Keeping current on our products and industry trends.
If you're a collaborator with a drive to help others, we encourage you to apply. This is your chance to make a tangible impact in the lives of our customers.
Eclerx Now Hiring Inbound Chat Analysts for Customer Operations
Eclerx Pune has an opening for talented and enthusiastic Inbound Chat Analysts to join its growing Customer Operations team. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. If you are a highly motivated individual who enjoys providing exceptional customer support, this could be the perfect opportunity for you!
Responsibilities will encompass providing prompt and courteous assistance to customers via live chat, resolving inquiries and issues efficiently, and documenting interactions accurately.
- To be successful in this role, you will needTo excel as an Inbound Chat Analyst, candidates shouldSuccessful applicants must a strong understanding of customer service principles, excellent typing skills, and the ability to multitask effectively.
- Proficiency in English is required.Knowledge of additional languages is a plus.Excellent written and verbal communication skills are essential.
Specialist - Inbound Chat: Empowering Customers at Eclerx
At Eclerx, our Analyst s for inbound chat are the soul of customer satisfaction . They deliver a exceptional journey to each customer who connects through our channel . These dedicated individuals are passionate about addressing customer queries in a prompt and friendly manner. By actively assisting customers, they build lasting bonds and contribute to the overall success of Eclerx.